Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal information you share through our website. This Privacy Policy explains how we collect, use, store, and protect your information when you browse our website, submit an enquiry, request a quotation, or communicate with us regarding our products and services.

By using this website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information, depending on how you interact with our website:

• Personal Information: Name, company name, email address, phone number, business address, and other details you voluntarily provide.
• Business and Enquiry Information: Product requirements, technical specifications, quotation requests, order-related details, and messages submitted through enquiry forms.
• Technical Information: IP address, browser type, device information, pages visited, referral sources, and other website usage data, where collected.
• Communication Records: Information contained in emails, messages, feedback, or other communications you send to us.

Please avoid sharing sensitive personal information unless it is necessary for a specific business purpose.

How We Use Your Information

We may use the information collected to:

• Respond to enquiries and quotation requests.
• Provide information about our products and services.
• Understand your business requirements and process relevant requests.
• Communicate regarding orders, deliveries, or other business transactions.
• Improve website functionality, content, and user experience.
• Maintain website security and prevent fraudulent or unauthorised activity.
• Comply with applicable legal and regulatory requirements.

We will use your information for purposes consistent with this policy and applicable law.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve browsing functionality, understand visitor behaviour, and analyse website performance. These technologies may collect information such as session details, preferences, and pages visited.

You can manage or disable cookies through your browser settings. However, some website features may not function properly if certain cookies are disabled. Where required by law, we will seek consent before using non-essential cookies.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share information when reasonably necessary with:

• Service Providers: Website hosting, maintenance, analytics, communication, or other service providers supporting our operations.
• Business Partners: Relevant parties involved in fulfilling a request or transaction, where appropriate and lawful.
• Legal Authorities: Government agencies, regulators, or law enforcement authorities when disclosure is legally required.
• Business Transactions: Relevant parties in connection with a merger, restructuring, or transfer of business, subject to applicable legal requirements.

We expect service providers handling personal information on our behalf to apply appropriate safeguards.

Data Security and Retention

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no online transmission or electronic storage method can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, complete business transactions, resolve disputes, and meet applicable legal obligations.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, security measures, or content. If you visit an external website, please review its privacy policy before providing personal information.

Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, withdraw consent where processing is based on consent, or raise concerns about how your information is handled.

Requests will be reviewed and addressed in accordance with applicable legal requirements. Certain information may need to be retained where required by law or necessary for legitimate business purposes.

Children's Privacy

This website is intended for general business and professional audiences and is not specifically directed at children. We do not knowingly collect children's personal information where such collection is prohibited by applicable law. If you believe a child has provided personal information inappropriately, please contact us so that the matter can be reviewed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or applicable legal requirements. Any revised version will be published on this page, along with an updated revision date where appropriate.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the personal information we handle, please contact us using the official contact details provided on our website.